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In every single tiny little thing
we do, success is what we wish to achieve. In every action
we commence and every thought that crosses our mind, success
is somehow our goal. Success is a puzzle. It can be an enigma
so unimaginably complicated that it may never be found, yet
at the same time; it can be a test so elementary that all
you need to do is look in the right direction.
Success is found at different levels and in
different amounts every time. An incredible accomplishment
for one is a lowly disappointment for another. Success is
never impossible. Even making yourself happy by thinking
pleasant thoughts is a means of success.
- Jacob Worlow
So how do you define
SUCCESS? This is where you start...
Finding your own definition of success is
one of the most important career and life planning activities
you can ever do. If you haven’t done this:
- How do you know what is best for you?
- How can you make life decisions if you
do not know what is best for you?
- How do you make career decisions if you
don’t have a compass?
- How can you be happy if you don’t
know when you will be “successful” according
to your own definition?
If you follow a path that isn’t your
own, you may achieve goals, but when you arrive you may not
have achieved your goals, you may not feel successful or
fulfilled. Checking out your assumptions and questioning
your models for success may serve you well! Do it sooner
than later.
There is only one success – to
be able to spend your life in your own way.
- Christopher Morley
Emotional
Intelligence | Goal Setting | Accountability | Embracing
Change
Problem Solving | Teamwork | Communication | Proactivity
Emotional Intelligence refers to a set of
skills including: the capacity for identifying your own feelings
and those of others, motivating yourself, and managing emotions
well in ourselves and in our relationships. It describes
abilities distinct from, but complementary to, academic intelligence,
the purely cognitive capacities measured by IQ. Common sense
is not always common practice! Many people who are book smart
lack emotional intelligence. For this very reason, they end
up working for people who have lower IQ’s than they
do but who excel in emotional intelligence skills.
“The rules for work are
changing. We’re
being judged by a new yardstick; not just by how smart we
are, or by our training and expertise, but also by how well
we handle ourselves and each other. Organizations that learn
to operate in emotionally intelligent ways are the companies
that will remain vital and dynamic in the competitive marketplace
of today and of the future.” - Goleman, D.
Why:
The secret of success is not what they taught
you in school. What matters most is not a high powered degree
or your IQ. It is not even your technical know-how or years
of expertise. The good news is that emotional intelligence
is actually a set of skills that anyone can learn or master!
Benefits:
How Can EI Help?
The single most important factor in job performance
and advancement is emotional intelligence. For leaders, emotional
intelligence is what sets stars apart from the mediocre.
It is the essential ingredient for reaching and staying at
the top of any field.
Increasing Emotional Intelligence,
will give you more:
- Self Awareness – Knowing one’s
internal states, preferences, resources, and intuitions
- Self Regulation – Managing one’s
internal states, impulses, and resources
- Self Motivation – Emotional tendencies
that guide or facilitate reaching goals
- Empathy- Awareness of others’ feelings,
needs, and concerns
- Social Skills – Adeptness at inducing
desirable responses in others
Who:
If you work, live or play in any organization
today you will benefit from learning about the development
of Emotional Intelligence!
When:
See the Calendar of
Events for scheduled training
or contact Internal Assets to arrange your own dates.
Method of Delivery:
- Custom built experiential training packages
- Teleclasses on the phone
- Group coaching on the phone or in person
- Private one-on-one coaching on the phone
or in person
Statistics:
IQ tests uncover gaps in intelligence, EQ
is for Emotional Intelligence, an xQ evaluation measures
the “execution gap” which is the gap between
setting a goal and actually achieving it. The term “xQ” is
short for “execution quotient.”
Key xQ Findings around Emotional Intelligence:
- Only 13% of the time do team members work
smoothly across functions
- Only 20% of the time does the organization
itself honor its own values and commitments
The survey included 2.5 million people on
the effectiveness of their managers.
(Taken from: The 8th Habit: From Effectiveness to Greatness
by Stephen R. Covey)
One study compared 227 highly successful executives with
23 who failed in their jobs. He found that the managers who
failed were almost always high in expertise and IQ. In
every case their fatal weakness was in emotional intelligence—arrogance,
over reliance on brainpower, inability to adapt to the occasionally
disorienting economic shifts in that region, and disdain
for collaboration or teamwork. (Caludio Fernandez-Araoz,
in charge of executive searches throughout Latin America
from Egon Zehnder International’s Buenos Aires office)
Tools:
1. The mark to reach in a race
2. Purpose
(Webster’s New Dictionary of the English Language;
2002 Edition; page 142)
Many people fail in life, not for
lack of ability or brains or even courage but simply because
they have never organized their energy around a goal. -
Albert Einstein
Why?
What’s so great about setting clear
goals? You cannot manage what you cannot measure!
Everyone has more to do than they feel they
can accomplish. If you don’t set goals, how will you
ever know you have succeeded, won the race, finished, or
completed ANYTHING? People need to know how to WIN and/or
give feedback. Goal setting is imperative for producing results
for yourself or with your team!
Benefits:
How can setting goals help? Goal setting will
support you to:
- Get clear about your goals and objectives
- Separate what is critical from what would
be nice to do
- Learn how to avoid the activity trap
- Get help from others & delegate
- Learn why we abandon goals that seemed
important when we set them
- Practice setting goals which are:
- Specific, Motivating, Achievable, Relevant
and Trackable
- Leave with a game plan which will help
you achieve your dreams
Who:
This learning will support you if you are
interested in becoming a person who:
- Spends your time and the time of others
on what is important
- Quickly zeros in on the critical few and
puts the trivial many aside
- Can quickly sense what will help or hinder
accomplishing a goal
- Eliminates roadblocks
- Creates focus
When:
See the Calendar
of Events for scheduled training or contact Internal
Assets to arrange your own dates.
Method of Delivery:
- Custom built experiential training packages
- Teleclasses on the phone
- Group coaching on the phone or in person
- Private one-on-one coaching on the phone
or in person
Statistics:
Just as an IQ test uncovers gaps in intelligence,
an xQ evaluation measures the “execution gap” which
is the gap between setting a goal and actually achieving
it. The term “xQ” is short for “execution
quotient.”
Key xQ Findings around Goal Setting:
- Only about a third of the 2.5 million surveyed
say they have a clear understanding of what their companies
are trying to achieve
- Only about 1 in 6 is diligently focused
on the most important goals
- Only 33% report having work goals that
are “written down”
This survey included 2.5 million people on
the effectiveness of their managers.
(Taken from: The 8th Habit: From Effectiveness to Greatness
by Stephen R. Covey)
Tools:
The state of being liable or answerable
(Random House Unabridged Dictionary; 2nd Edition; page 13)
You must take personal responsibility.
You cannot change the circumstances, the seasons, the wind
but you can change yourself. That is something you have
charge of .
- Jim Rohn
Why:
We are all human and at times we all get to
deal with people who do not do what they say they will do.
Sometimes that person is us! This program will help you learn
ways to stop the cycle and create some new habits that will
move you forward! This training has the power to change your
life if you apply the concepts you learn.
Benefits:
How can accountability help? This training
will support you to:
- Define Accountability: What does it mean
to you?
- Identify triggers: What is it really that
sets you off?
- Clarify: What is it you want to create?
- Detach: Stop taking things personally.
- Get energized: Trust yourself.
- Stop reacting: Start responding.
- Discover new tools: Start holding yourself
and others accountable.
- Be true to yourself: Discover your real
leadership ability.
Who:
This learning will support you, if you want
to:
- Become a real leader
- Identify fears and move forward
- Start forgiving yourself
- Stop the cycle of anger and negativity
- Create new options
- Take risks to promote change
- Lead yourself and others
When:
See the Calendar
of Events for scheduled training or contact Internal
Assets to arrange your own dates.
Method of Delivery:
- Custom built experiential training packages
- Teleclasses on
the phone
- Group coaching on the phone or in person
- Private one-on-one coaching on
the phone or in person
Statistics:
Just as an IQ test uncovers gaps in intelligence,
an xQ evaluation measures the “execution gap” which
is the gap between setting a goal and actually achieving
it. The term “xQ” is short for “execution
quotient.”
Key xQ Findings around Accountability:
- Less than one third say they are held accountable
for their budgets
- Only about a third say they have clear
measures of success on their goals
- Only 10% of the time do team members hold
each other accountable for their commitments
- Only 10% of the time are success measures
traced accurately and openly
This survey included 2.5 million people on
the effectiveness of their managers.
(Taken from: The 8th Habit: From Effectiveness to Greatness
by Stephen R. Covey)
Tools:
The willingness to flow with things,
trusting that everything will work
out okay. - Jerilyn Thiel, Fearless Living Coach
You must be the change you want
to see in the world. - Mahatma Gandhi
You have the power to change.
- Les Brown
Why:
Nobody likes change except a wet baby. Saying
what needs to be said at the right time, to the right person,
in the right manner takes courage. Everybody sees things,
knows things or learns things that others need to hear. Many
times it is not positive. In this program participants will
learn the importance of embracing change as a means to continued
success. You will learn skills and techniques to communicate
what needs to change so that it is more readily accepted.
You will be able to manage change more effectively.
Benefits:
How can embracing change help? Embracing change
will support you to:
- Learn how to deliver tough information
- Bring some solutions to the table
- Improve your timing
- Find the courage to say the hard stuff
- Identify 10 barriers to change and what
to do about them
- Understand two models for change that promote
new thinking
- Understand the consequences of not seeking
change
- Identify how fear keeps us from being open
to new learning
Who:
This learning will support you if you are
interested in becoming a person who:
- Doesn’t hold back anything that needs
to be said
- Provides current, direct, complete and “actionable” positive
and corrective feedback to others
- Lets people know where they stand
- Faces up to people problems with any person
or situation quickly and directly
- Is not afraid to take negative action when
necessary
When:
See the Calendar of
Events for scheduled training
or contact Internal Assets to arrange your own dates.
Method of Delivery:
- Custom built experiential training packages
- Teleclasses
- Group coaching in person or via the telephone
- Private one-on-one coaching in person or
via the telephone
Statistics:
An IQ test uncovers gaps in intelligence.
An xQ evaluation measures the “execution gap” which
is the gap between setting a goal and actually achieving
it. The term “xQ” is short for “execution
quotient.”
Key xQ Findings around change:
- Only 24% meet with their managers at least
monthly to review progress on their work goals (i.e. moving
toward change)
- Only 23% reported that organizational strategy
and goals are precisely understood by everyone
This survey asked 2.5 million people about
the effectiveness of their managers.
(Taken from: The 8th Habit: From Effectiveness to Greatness
by Stephen R. Covey)
Tools:
A learning situation involving more than one
alternative from which a selection is made in order to attain
a specific goal.
(Webster’s Online Dictionary; Wordnet 1.7 Copyright
2001 by Princeton University)
For every failure, there’s
an alternative course of action. You just have to find
it. When you come to a roadblock, take a detour.
- Mary Kay Ash
It’s not that I’m
so smart, It’s just that I stay with problems longer.
- Albert Einstein
Why:
Most people are smart enough to solve problems
effectively and some already know how. However most do not
do it well. They don’t define or analyze the problem
and they jump to conclusions. Instead of analyzing the problem,
most will go straight for solutions, sometimes even solving
the wrong problem. Many go the other extreme and analyze
it to death without trying anything new. They rely too much
on themselves, when multiple people usually have a better
chance of actually coming up with a solution.
This presentation will help you implement
dynamic problem solving techniques. You will learn how to
take your team through guided problem solving activities
that provide immediate information and put you on the track
to solving problems instead of chasing them.
Benefits:
How can problem solving help? You will be
able to:
- More clearly define problems
- Stop ‘results oriented impatience’
- Watch your biases (Your favorite solutions)
- Get out of your comfort zone
- Ask others for input
- Learn to break it down into smaller problems
- Stop avoiding RISKs
- Become willing to learn some new skills
Who:
This learning will support you, if you want
to become a person who:
- Can see hidden problems
- Looks beyond the obvious and doesn’t
stop at the first answer
- Is excellent at honest analysis
- Probes all fruitful sources for answers
- Uses logic to solve difficult problems
with effective solutions
When:
See the Calendar
of Events for scheduled training or contact Internal
Assets to arrange your own dates.
Method of Delivery:
- Custom built experiential training packages
- Teleclasses
- Group coaching in person or via the telephone
- Private one-on-one coaching in person or
via the telephone
Statistics:
The term “xQ” is an abbreviation
for “execution quotient.”
Key xQ Findings around Problem Solving:
- When asked about other groups within the
organization, only 28% agreed with the statement: We actively
help each other to achieve our respective goals.
- Only 13% reported there is a consistent,
systematic approach for organizational performance improvement
(i.e. problem solving).
- Only 15% answered yes to the question:
Do teams have adequate resources and freedom to do the
job?
This survey asked 2.5 million people about
the effectiveness of their managers.
(Taken from: The 8th Habit: From Effectiveness to Greatness
by Stephen R. Covey)
Tools:
1. Cooperative or coordinated effort on the
part of a group of persons acting together as a team or in
the interests of a common cause
(Random House, Unabridged Dictionary; 2nd Edition; page 1949)
Teamwork is the ability to work
together toward a common vision, the ability to direct
individual accomplishment toward organizational objectives.
It is the fuel that allows common people to obtain uncommon
results. - Andrew Carnegie
Why:
While getting your own work done is very important,
helping others get theirs done as well can also reap rewards
downstream. You scratch my back and I’ll scratch yours.
Even though you may not think you need others now, you may
need them tomorrow. If you succeed and others on your team
stumble, this doesn’t really help much over time. While
helping others you can always learn things that will help
you in the future. Working together also promotes personal
satisfaction. Most people feel good about themselves when
they have successfully helped others.
- If you don’t help others because
you don’t now how, LEARN.
- If you don’t help others because
you don’t think you have anything to contribute,
ASK.
- If you don’t help others because
you want to look superior, STOP
Benefits:
How can team work help? You will be able to:
- Establish a common cause and a shared mindset
- Communicate with team members
- Focus on common goals, priorities and problems
- Learn how to operate effectively and efficiently
- Establish influence & connection
- Think equity; what would be a win-win for
everyone
- Develop effective peer relationships
- Achieve alignment
- Appreciate diversity
Who:
This learning will support you, if you are
interested in becoming a person who is:
- Always helpful to the rest of the team
and other units
- Among the first to volunteer to help others
succeed
- Will share anything if it is for the team
or organization
- A model of sharing, caring and cooperation
When:
See the Calendar
of Events for scheduled training or contact Internal
Assets to arrange your own.
Method of Delivery:
- Custom built experiential training packages
- Teleclasses on the phone
- Group coaching on the phone or in person
- Private one-on-one coaching on the phone
or in person
Statistics:
The term “xQ” is short for “execution
quotient.” An xQ evaluation measures the “execution
gap” which is the gap between setting a goal and actually
achieving it.
Key xQ findings around goal setting:
- Only 15% say they work in a safe “win-win” work
environment
- Only 9% of those surveyed have clear measurable
goals for their work teams
- Only 17 % have mutual understanding and
creative dialogue with their team
This survey included 2.5 million people on
the effectiveness of their managers.
(Taken from: The 8th Habit: From Effectiveness to Greatness
by Stephen R. Covey)
Tools:
1. The imparting or interchange of thoughts,
opinions or information by speech, writing or signs;
2. Something imparted, interchanged or transmitted;
(Random House Unabridged Dictionary; 2nd Edition, page 414)
I remind myself every morning: Nothing
I say this day will teach me anything. So if I am going
to learn, I just do it by listening. - Larry King
If you wish to make a man your
enemy, tell him simply, “You’re wrong.” This
method works every time. - Henry Link
Benefits:
How can communication help? You will be able
to:
- Identify 3 kinds of listening problems
- Identify your barriers to listening
- Experience what happens when communication
is derailed
- Experience empathic listening and its uses
- Experience coaching techniques for leaders
- Identify your listening non-verbal signs
- Eliminate the ten “Killer Phrases” that
shut down communication
Why:
Great communication skills are a key to success
for today’s leaders. Development of this muscle takes
focus and effort. Communication is a two way street. It involves
seeking first to understand in hopes of then being understood.
This means listening first and then imparting our own knowledge.
Most people know the technique of listening; the problem
is we listen well only when we decide to do so. We can help
you become a successful communicator.
Who:
This learning will support you if you are
interested in becoming a person who:
- Can get messages across that have the desired
effects
- Who really makes other people feel heard
- Can adjust to another person’s communication
style
- Can listen to others in a way that will
lessen the emotion of the situation
When:
See the Calendar
of Events for scheduled training or contact Internal
Assets to arrange your own dates.
Method of Delivery:
- Custom built experiential training packages
- Teleclasses
- Group coaching in person or via the telephone
- Private one-on-one coaching in person or
via the telephone
Statistics:
Just as an IQ test uncovers gaps in intelligence,
an xQ evaluation measures the “execution gap” which
is the gap between setting a goal and actually achieving
it. The term “xQ” is short for “execution
quotient.”
Key xQ findings around communication:
- Only 52% agree with this statement: I feel
safe in expressing my opinions openly without fear of retribution.
- Only 23% report that organizational strategy
and goals are precisely understood by everyone?
- Only about a third say they have a clear
understanding of what their companies are trying to achieve.
- Only 44%say that their organization have
clearly communicated their most important goals
This survey included 2.5 million people on
the effectiveness of their managers.
(Taken from: The 8th Habit: From Effectiveness to Greatness
by Stephen R. Covey)
Tools:
1. Serving to prepare for, intervene in, or
control an expected occurrence or situation, especially a
negative or difficult one; anticipatory.
(Random House Unabridged Dictionary; 2nd Edition, Page 1901)
A journey of a thousand miles
must begin with a single step.
- Chinese Proverb
Our attitude toward life determines
life’s attitude toward us.
- Earl Nightingale
Why:
Have you ever heard the express, ‘Doing
the same thing over and over and expecting a different result
is the definition of insanity?’ Well, it is really
just an old worn out habit.
- When things don’t go your way, do
you get angry?
- Are you in control most of the time, but
have a tendency to lose it when you’re very tired
or stressed.
- Do certain things drive you crazy?
Learn what your triggers are and what to do
when they popup. All of us are human and do react negatively
at times. New ideas, new perspectives and new strategies
don’t
come from raw intelligence or creativity. They come from
a prepared mind and proactive habits that have grown out
of experience. Proactive thinking can be learned. Planning
to work on productive, relevant priorities is a choice.
Benefits:
How can proactive thinking help? You will
be able to:
- Set personal boundaries
- Acknowledging your triggers
- Stop in the middle of reactive behavior
- Create new options
- Implement a new transition model
- Move away from reactivity
Who:
This learning will support you if you are
interested in becoming a person who:
- Can think big picture
- Solves problems they didn’t create
- Focuses on issues they can influence vs.
things they cannot control
- Remains calm during the storm
- Realizes change is inevitable
- Can easily pose future scenarios
- Can discuss multiple aspects and impacts
of issues and project them into the future
- Looks toward the broadest possible view
of an issue/challenge
When:
See the Calendar
of Events for scheduled training or contact Internal
Assets to arrange your own dates.
Methods of Delivery:
- Custom built experiential training packages
- Teleclasses
- Group coaching on the phone or in person
- Private one-on-one coaching on the phone
or in person
Statistics:
The term “xQ” is short for “execution
quotient.” An xQ evaluation measures the “execution
gap” which means the gap between setting a goal and
actually achieving it.
Key xQ findings around proactive vs.
reactive behavior:
- Workers reported spending 1 hour in 4 on
urgent but irrelevant tasks
- Respondents estimate 17% of their time
is spent on counterproductive activities like dealing with
internal bureaucracies, infighting, covering up, etc.
This survey included 2.5 million people on
the effectiveness of their managers.
(Taken from: The 8th Habit: From Effectiveness to Greatness
by Stephen R. Covey)
Tools:
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